How long does it take to receive my order?
Each garment is patterned for you and made from scratch. The typical turnaround time is approximately 4 weeks.
Where are your clothes made?
Fabrics are sourced from the finest mills in Europe and Asia. The garments are individually made based on your individual measurements in our family operated production facility in Hong Kong.
Where are you located?
Our storefront and design studio is in Dallas, TX at 8383 Preston Center Dr Plaza, Ste 180, 75225. You are welcome to stop by or make an appointment for an in person consultation and fitting. You can reach us by email at info@doubleR.com or by phone at (214) 360-7723.
What types of fabrics do you use?
The fabrics are sourced from the finest mills in Italy, Switzerland, and Asia. We use mostly 2-ply cottons in 100s, 120s, and 140s. For more info on fabrics, check out the Our Fabrics page.
How do I care for my Double R Shirt?
Our recommended shirt care instructions can be found here.
Do you make shirts for men?
While our heritage is from the world of bespoke menswear, the Double R brand is focused on bespoke tailoring for women.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and Amex. We can also accept debit cards.
What is the Double R return policy.
It is easy. We will make you happy. See our Fit Guarantee for details
How do I get my shirts?
All of the garments first arrive to our Dallas offices. They are inspected, packaged, and dispatched via an insured, trackable delivery service. As soon as they ship, we will email you the tracking number. At checkout you will be able to choose from standard ground, 2nd day, or overnight shipping. Keep in mind that the shipping method takes effect after the 3-4 week turnaround time.
How often does the selection change?
At any given time, we will offer approximately 100 fabric choices online, and over 10,000 in the studio. They are carefully hand selected and all the design accents are thought out with elegance and taste in mind. Our typical refresh cycle will happen every 6 weeks which involves 20 fabrics being retired and being replaced by a fresh 20. Classics including basic whites and blues will always be available.
Can you copy my favorite shirt?
Absolutely, simply send us the shirt with any relevant notes/instructions and we will contact you to finalize a spec and start the cloning process in your choice of fabrics. A specialist will contact you to review the details before production starts. Send your shirt to: Double R by Ravi Ratan, 4514 Travis St, Ste 214, Dallas, TX 75205.
If my shirt needs an adjustment, where can I go to get it altered?
Visit any local tailor shop to get your shirt altered within 30 days of receiving it, and Double R will reimburse you for any alteration expenses. Simply take a picture of the receipt with your phone and email it to alterations@doubleR.com along with your name and order number. The credit will then be issued directly back to the card used for the initial transaction.
Do I need help with the measurement process?
It is ideal to visit our studio and get measured by one of our expert fitters. If you can not make it in, our process is designed to allow you to take 4 simple measurements by yourself. All you need is a mirror and a tape measure. Our videos will walk you through the entire process in less than 3 minutes. If you need a measuring tape, we will gladly send you one at no charge. Click here for the request form.
Can I adjust my measurements for future orders?
Yes. When you place an order, an account is created for you and you will be able to login and change any of your measurements for future orders. If you already have an account, click here to access.
Can you make clothes for children?
Yes. The beauty of being custom made is that there is no size too big or too small. The process is the same.
Can I purchase a gift certificate?
Yes, you can purchase a digital gift certificate here. It can be emailed to you or directly to the recipient.
Is it possible to change the stitch color or contrast fabric on one of the shirts?
We will do our best to accommodate any special requests. Simply call us at (214) 360-7723 or email us at specialrequest@doubleR.com
Can I expect shrinkage?
Yes, we add just the right allowances to the measurements you provide when making your pattern to allow for shrinkage. You can typically expect the shirt to settle after 3-4 washes.
Are your fabrics wrinkle free?
No, wrinkle free fabrics use formaldehyde resin (same stuff used to embalm corpses) to work their magic. The downside is that the additive can cause skin irritation, nausea, respiratory distress and cancer. Simply not worth it.
How does the measurement/sizing process work?
Once you have selected your preferred cut and fabric, the interactive video guides you through the entire self measurement process in less than three minutes. Click here to view an overview of our measurement process.